Delete Account
Hanely · hanely@kacyapti.com
To permanently delete your Hanely account and all associated data, you can use one of the following methods.
Method 1 — From Within the App (Recommended)
Steps:
- Open the Hanely app
- Tap Settings in the bottom menu
- Scroll to the bottom of the page
- Tap Delete Account
- Confirm the deletion on the confirmation screen
Once complete, you will be signed out and all your data will be deleted.
Method 2 — Request via Email
If you no longer have access to the app or cannot sign in, you can request manual deletion by sending us an email.
Email: hanely@kacyapti.com
Subject: Account Deletion Request
Body: Please include the email address associated with your Hanely account.
Your request will be processed within 30 days and your data will be permanently removed.
Data That Will Be Deleted
Upon account deletion, the following data is permanently removed:
- Account information (email, name, profile photo)
- Household information and memberships
- Shopping list items
- Calendar events and reminders
- Expense and spending records
- Push notification token (FCM)
- Subscription history (from Hanely servers; App Store / Google Play records may be retained by those platforms)
Subscription Cancellation
If you have an active Hanely+ subscription, please cancel it before deleting your account. Deleting your account does not automatically cancel your subscription.
- iOS: App Store → Profile → Subscriptions → Hanely+
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Hanely+
Contact
For any other questions: hanely@kacyapti.com